Shipping Policy

Gracewood Mercantile

At Gracewood Mercantile, we believe the little things make a house feel like home. We take care in preparing your order and want you to know what to expect while your purchase makes its way to you.

Order Processing & Production

Many of our products are made to order through our trusted print-on-demand fulfillment partners.

Production typically takes approximately 2–7 business days, depending on the product and fulfillment provider.

During holidays, promotional periods, or times of increased demand, production may take longer.

Please keep in mind that production time is separate from shipping transit time.

Shipping Methods & Delivery Estimates

We offer available shipping methods at checkout based on your order and delivery location.

Shipping costs are charged separately and may vary depending on the products ordered, shipping destination, and fulfillment provider.

Because many products are made to order, please allow for production time in addition to the shipping transit time displayed at checkout, unless the delivery estimate expressly includes both.

Delivery timeframes are estimates and are not guaranteed arrival dates.

Shipping Locations

We currently ship to eligible addresses within the United States.

Shipping availability may vary depending on the product, fulfillment provider, or delivery destination. Available destinations and shipping options will be displayed during checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for the carrier to update tracking information after your package has been dispatched.

Multiple-Item Orders

Some Gracewood Mercantile products may be manufactured and shipped from different fulfillment facilities.

If your order contains multiple items, they may arrive in separate packages or at different times.

Shipping charges for your order will be displayed at checkout.

Shipping Delays

Although we work with our fulfillment and shipping partners to provide reliable service, unexpected delays may occur due to weather, holidays, carrier disruptions, production issues, or circumstances beyond our control.

If your order experiences a significant delay, please contact us so we can investigate its status.

If we cannot ship your order within the promised timeframe, we will notify you and provide the applicable options to agree to the delay or cancel for a refund, as required by law.

Shipping Address Accuracy

Please verify that your shipping address is complete and accurate before placing your order.

If you notice an error after submitting your order, contact us immediately.

We will make every reasonable effort to correct the information before production or shipment, although changes cannot always be guaranteed.

Lost, Missing, or Damaged Packages

If your order appears lost, is marked delivered but cannot be located, or arrives damaged, please contact us as soon as possible.

For damaged or incorrect items, we encourage you to contact us within 30 days of delivery whenever possible.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs of damaged products and packaging, when applicable

We will investigate the issue and work toward an appropriate resolution, including a replacement or refund when applicable.

Questions About Your Order

We're always happy to help!

For questions regarding shipping, delivery, or an existing order, please reach out through our website's Contact page or email us at:

gracewoodmercantile@gmail.com

Thank you for shopping with Gracewood Mercantile. We appreciate your support and look forward to bringing a little warmth and comfort into your everyday life.

Nothing in this policy limits rights or remedies provided under applicable consumer protection laws.

Made to be loved. Meant to be remembered.